At pkr38, your privacy is treated with the same seriousness as your financial security. This Privacy Policy explains in plain terms what data we collect, why we collect it, how it is protected, and what rights you hold over it as a Pakistani player.
pkr38 operates as the data controller in respect of all personal data collected through the pkr38 platform. pkr38 is a licensed online gaming operator registered under an international gaming license, the full details of which are available on our About Us page. As data controller, pkr38 is responsible for determining the means and purposes of personal data processing as set out in this Policy.
Any questions regarding data handling, privacy rights requests, or concerns about this Policy should be directed to the pkr38 Privacy Team via the contact details provided in Section 12 of this document.
pkr38 collects personal data across several categories, depending on the nature of your interaction with the platform:
When you create a pkr38 account, we collect your full legal name, date of birth, national identity number (CNIC), residential address, mobile number (Pakistani +92 format), and email address. This information is required to establish your account, verify your identity, and comply with our licensing obligations.
To process deposits and withdrawals, pkr38 collects transaction details including payment method identifiers (e.g. JazzCash account number, EasyPaisa wallet reference, bank account details for HBL, UBL, or Meezan Bank transfers), transaction amounts, timestamps, and reference codes. pkr38 does not store full card numbers or full wallet credentials — only the identifiers necessary for transaction reconciliation and regulatory reporting.
Prior to processing any withdrawal, pkr38 requires CNIC-based identity verification. This may involve uploading a scanned copy or photograph of your CNIC, a recent utility bill or bank statement as proof of address, and in some cases a selfie photograph for biometric verification purposes. These documents are handled under strict access controls and stored in encrypted form.
pkr38 maintains records of all gaming and betting activity on your account, including game sessions, bet amounts, game outcomes, sports markets wagered on (including PSL cricket, international cricket, football, and other markets), live casino table participation, bonus usage, and account balance history. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
pkr38 automatically collects certain technical information when you access the platform, including your IP address, device type and operating system, browser type and version, screen resolution, session duration, pages visited, and approximate geolocation derived from IP address. This data is used for fraud prevention, platform security, and service performance optimisation.
If you contact pkr38 through live chat, email, or any other support channel, we retain records of those communications — including the content of messages and any attachments — for quality assurance, dispute resolution, and regulatory purposes.
pkr38 uses the personal data collected for the following purposes:
pkr38 processes personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity and age verification (KYC) | Legal obligation / Legitimate interest |
| Deposit and withdrawal processing | Performance of contract |
| Regulatory and AML reporting | Legal obligation |
| Fraud detection and platform security | Legitimate interest |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Promotional communications | Consent (where required) |
| Platform analytics and improvement | Legitimate interest (anonymised data) |
pkr38 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing is limited to the following necessary categories:
All third parties who receive pkr38 player data do so under contractual obligations requiring them to maintain data security standards equivalent to those applied by pkr38, and are prohibited from using the data for any purpose beyond the specific service they are contracted to provide.
pkr38 uses cookies and similar tracking technologies on the platform for the following purposes:
pkr38 does not use cookies to serve third-party advertising. You may manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.
pkr38 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a data breach that is likely to result in risk to your rights or freedoms, pkr38 will notify affected players and the relevant regulatory authorities within the timeframes required under applicable data protection obligations.
pkr38 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following standards:
As a pkr38 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the pkr38 Privacy Team using the details in Section 12. pkr38 will respond to all data rights requests within 30 calendar days.
You may request a copy of the personal data that pkr38 holds about you, including the categories of data processed, the purposes of processing, and the recipients to whom it has been disclosed.
If any personal data pkr38 holds about you is inaccurate or incomplete, you may request that it be corrected. For account data, you may update certain details directly through your pkr38 account profile settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pkr38's legal obligations to retain certain data under gaming license and AML regulatory requirements.
You may request that pkr38 restrict the processing of your personal data in certain circumstances, such as where the accuracy of the data is contested or where processing is unlawful but you prefer restriction over erasure.
Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
Where pkr38 processes your data based on consent — such as for marketing communications — you may withdraw that consent at any time by updating your communication preferences in account settings or by contacting support. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
pkr38 strictly prohibits access to its Services by individuals below the age of 21. pkr38 does not knowingly collect personal data from individuals under 21. All accounts are subject to CNIC-based identity verification, which is designed to confirm that the account holder meets the minimum age requirement prior to any real-money activity.
If pkr38 becomes aware that personal data has been collected from an individual who is under 21, the relevant account will be suspended immediately, all associated funds will be reviewed in accordance with our Terms & Conditions, and the personal data will be deleted as soon as practicable unless retention is required for regulatory investigation purposes.
pkr38 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, regulatory requirements, or platform functionality. Material changes will be communicated via email to your registered address and via in-platform notification at least 14 days prior to taking effect. The effective date at the top of this document will be updated accordingly.
Continued use of the pkr38 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically and to contact our Privacy Team with any questions.
To exercise your data rights, raise a privacy concern, or ask any question about this Privacy Policy, please contact the pkr38 Privacy Team via any of the following channels:
From encryption standards to your formal data rights, these are the concrete commitments pkr38 makes to every Pakistani player.
Every byte of data transmitted between your device and pkr38's servers is protected by 256-bit SSL — the same standard used by major international banks and financial institutions.
pkr38 does not sell, rent, or trade your personal data to any third party for their own commercial purposes — under any circumstances, without exception.
Staff access to personal data is strictly controlled on a need-to-know basis. Every access to identity documents and financial records is logged and auditable.
You can request a copy of all personal data pkr38 holds about you, or request deletion of data no longer required for regulatory purposes — enforced within 30 days.
Data is retained only as long as operationally or legally required — a maximum of 7 years for regulatory data — then permanently and securely destroyed.
Withdrawing consent for marketing communications takes effect immediately. pkr38 will not send promotional messages after opt-out, and consent records are maintained for your protection.
As a pkr38 player, these rights are always available to you. Contact our Privacy Team to exercise any of them — response guaranteed within 30 days.
Financial data deserves a higher level of care. Here is exactly how pkr38 treats the payment information of every Pakistani player.
When a Pakistani player deposits funds via pkr38 using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the payment flow is handled through tokenised identifiers — your full account number or wallet credentials are never stored in pkr38's primary database. The payment processor handles the full credential exchange directly, and pkr38 receives only a transaction reference ID and confirmation status.
For cryptocurrency deposits via USDT or BTC, pkr38 stores only the wallet address used for the deposit and the confirmed transaction hash for reconciliation purposes. No private keys or wallet access credentials are ever shared with or stored by pkr38.
All financial transaction records are retained for a minimum of 7 years as required under our international gaming license and applicable financial reporting obligations. Access to these records within pkr38 is restricted to the finance and compliance teams under strict role-based access controls, with every access logged and subject to audit review.
If you have concerns about how your financial data has been handled, you have the right to submit a formal complaint to the pkr38 Privacy Team, who are required to investigate and respond within 30 calendar days. pkr38 takes all data privacy complaints seriously and treats them as a priority operational matter.
Now that you understand how pkr38 protects your data, explore the full platform — live cricket betting, 700+ games, and instant JazzCash payouts — all backed by the privacy standards described above.
21+ Only · Licensed Operator · 256-bit SSL · Data Never Sold